From do-not-reply@tisc.dk Wed Jun 18 14:50:35 2003 Return-Path: Message-ID: <200306181950.VAA26519@serv010.worldonline.dk> From: Tiscali Abuse - DO NOT REPLY Date: Wed, 18 Jun 2003 21:50:35 +0200 Subject: Re: Fwd: This will boost your cell phone signal by 300%. du X-Loop: abusedaemon@tiscali.dk Precedence: junk (For English version - Scroll down) Tak for din email til Tiscali's abuse-afdeling. Denne adresse er til klager over Tiscali's kunder, som overtræder pkt. 1.11 i abonnementsbetingelserne. Denne email giver svar på de fleste spørgsmål/klager sendt til denne afdeling. Spam/uopfordrede emails Hvis din henvendelse vedrører spam eller uopfordrede emails, er det vigtigt, at du inkluderer den fulde header. Uden denne vil det ikke være muligt at behandle din klage. Hvis du er i tvivl om hvad der menes med fulde header, bedes du kigge på nedenstående link: [1]http://www.haltabuse.org/help/headers/index.shtml Vi anbefaler, at du aldrig besvarer eller skriver til nogle af de adresse, spammere oplyser. Dette gælder også "fjern mig"-adresser", da dette kun bekræfter din emailadresse og resulterer i mere spam. Hacking/forsøg på indbrud: Når du fremsender en klage over indbrud/hacking, bedes du venligst inkludere følgende information: 1. Alle IP-adresser og portnumre, som er involveret. 2. Dato, tidspunkt (en evt. afvigelse på din computer og "frk. klokken" bedes også noteret) på det pågældende forsøg - og tidszone. 3. En beskrivelse af forsøgene i logfilen. Hvis muligt, må du også gerne inkludere en beskrivelse af hvilke applikationer, du har haft kørende på det pågældende tidspunkt. For at holde behandlingstiden så kort så muligt, svarer vi generelt ikke på henvendelser. Det skal ikke tages som et udtryk for, at sagerne ikke tages dybt alvorligt - tværtimod. Derfor hører du ikke fra os, minmindre vi har brug for flere oplysninger fra dig. Ønsker du ar få yderligere information vedrørende behandling af sagen, kan du skrive til afdelingen vedlagt et kopi af din email. Adressen er: Tiscali A/S Lautrupsgade 9 2100 København Ø Att.: Abuse Med Venlig Hilsen Tiscali Abuseteam ------------- Thank you for your e-mail to Tiscalis abuse department. This address is for complaints about Tiscalis customers who are in conflict with item 1.11 of our Terms and Conditions. This e-mail will attempt to provide answers to most of the questions/complaints received by this department. Spam/unsolicited commercial e-mail If your complaint is about spam or unsolicited commercial e-mail it's important that you include the full headers of the offending e-mail. Without these headers it will be impossible to take any further action. For an example of how to see these headers please visit the following URL: [2]http://www.haltabuse.org/help/headers/index.shtml We recommend that you never respond to any of the addresses listed in the offending e-mail (including "Remove me" adresses), as this only confirms that your e-mail address is a valid one and often results in you receiving even more spam. Hacking/break-in attempts: When contacting us about hacking/break-ins please include the following information: 1. All IP-adresses and port numbers involved. 2. Date, time and timezone for the attempt. 3. A description of the attempts in the logfile If possible, a description of which applications were active on your computer at the time of the intrusion. In order to keep the time involved in handling these cases down, we don't generally respond to received e-mails. This is not to be interpreted as a lack of interest - on the contrary, we prefer concentrating our efforts on investigating and taking action on abuse. We will however get in touch with you should we need more information in order to process the case. Should you want more information on the processing of the matter, you are welcome to contact us at Tiscali A/S Lautrupsgade 9 DK-2100 Koebenhavn OE Att.: Abuse Please include a copy of your e-mail. Regards, Tiscali Abuseteam