From abuse@telus.net" Tue Jun 17 10:06:02 2003 Return-Path: <> From: "Auto-reply from abuse@telus.net" Date: Tue, 17 Jun 2003 09:06:02 -0600 Subject: Re: Fwd: The Best Program For Substantial Results: MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Precedence: bulk TELUS Internet Services Auto-Response. Thank you. TELUS Internet Services has received your e-mail message regarding a potential violation of the Acceptable Use Policy agreement see http://www.telus.net/aup.html We will investigate and if there has been a violation, we will contact our customer and take steps to ensure that the violating activity ceases. As part of our investigation, we may forward to our customer the log portion of your message showing the intrusive activity. TELUS Internet Services does not censor content or otherwise exercise editorial control over the public message space on its Internet Service, nor does TELUS Internet Services monitor nor control the content and activities of its customers. If the abuse is criminal in content or conduct, please contact local law enforcement to lodge a complaint. TELUS Internet Services will cooperate fully with law enforcement authorities if warranted. It may take some time to resolve your complaint, due to the large number of messages received, the complexity of some cases, and the effort required by TELUS Internet Services and its customers to deal with violations. You may not receive a confirmation that we are dealing with the offense. Please do not take this as a lack of response. You can help us by including the nature of the problem and providing as much detail as possible in your e-mail. Please include details with the body of your e-mail or in a text file. We may not open files that we do not have a viewer for, or that may potentially carry a virus. Any e-mail attachments that are forwarded must also contain the full header. Complaints that are not complete may be returned to you for more information. When sending complaints with firewall logs if possible please set it to record the host name as it speeds up the process immensely. If your complaint is regarding port 80 (HTTP) probes are likely a result of a computer infected with the Code Red or Nimda viruses. The owner of the computer will be notified regarding this issue, however, due to the large volume of complaints we receive in this issue this may be the only response you will get from us. For more information on code red visit: http://www.symantec.com/avcenter/venc/data/codered.ii.html * For more information on Nimda visit: http://support.centralcommand.com/cgi-bin/command.cfg/php/enduser/std_adp.php?p_refno=3D010918-000005 * http://securityresponse.symantec.com/avcenter/venc/data/w32.nimda.a@mm.html * Here are some of the more common abuse complaints that we receive and the details that we require: Hacking / Probing / Scanning / Flooding / etc. - Log of intrusion including date, time, time zone, IP address - Brief description of intrusion - IF YOUR COMPUTER SYSTEM HAS BEEN COMPROMISED, CONTACT LAW ENFORCEMENT Spam / Usenet Spam - Full header information including date, time, time zone, IP address - Brief description of problem Threats / Harassment - Log of intrusion including date, time, time zone, IP address - Brief description of incident - IF YOU HAVE BEEN THREATENED OR HARRASSED, CONTACT LAW ENFORCEMENT In all cases of abuse reports, proof of the incident must be shown. If you are unsure of how to gather this information, contact your System Administrator, or visit our help site at http://help.telus.net (* = Note: TELUS Internet Services is not affiliated with these sites nor do we make any guarantee of the sites availability or the accuracy of the information.) Sincerely, Abuse Team TELUS Internet Services abuse@telusplanet.net http://www.telusplanet.net/aup.html http://www.telus.net/policies/TISAA.html