From: SingTel Magix Abuse Subject: SingTel Magix: Acknowledgement of abuse report ************************************************************************ IMPORTANT: RETURNED/ UNDELIVERED MESSAGES - If you are reporting on this matter, please note that we have identified and contacted the other ISP involved. We are currently awaiting a reply. You will not receive any further replies on this issue. An announcement will be posted on the Magix website when the issue has been resolved. We seek your patience and understanding while we carry out an investigation. ************************************************************************ This is an acknowledgement that your net-abuse report has been received and will be acted upon by the SingTel Magix Net-abuse team. When the investigation is complete, appropriate action - in accordance with the SingTel Magix AUP () - will be taken against the offending account. Unfortunately the volume of email to the Net-abuse desk prohibits individual replies. This may be the only response you'll receive. Ensure that your report contains all the information necessary to resolve the issue (checklist below). No action can be taken until necessary information is received. Unfortunately, due to the proliferation of virus, Trojans, et al, attachments can not be accepted. Send your message/report with the content as text in the message body (no HTML). If the abuse did not stem from a Magix account, you are advised to send the report directly to the originating network by sending a report to or . (E.g. of domain: abcdef.com -> send a report to abuse@abcdef.com or postmaster@abcdef.com) *Change password, check usage logs & subscribe to Usage Alert: Regards, SingTel Magix Net-abuse team ----------------------------------------------------------------------- Please check that your report contains all necessary information was included (re-send if not). HACKING, DENIAL OF SERVICE ATTACKS, etc (e.g. BackOrifice, trespass): 1. Clear description of the incident/s (what happened) 2. Statement of damage/loss (if none, state "no damage") 3. Unedited logfile/s (referenced to GMT i.e. Singapore = GMT+8) (For more information send an email with the SUBJECT line 'About cracking') ACCOUNT MIS-USE/INTRUDER ALERT: 1. Unedited Intruder Alert notification email OR 2. Usage logs (Avoid making a false report by first calling the unknown number) EMAIL (junk email, spam, fraud, etc): 1. Full message headers* 2. Message body (For more information send an email with the SUBJECT line 'About spam') USENET (newsgroup): 1. Full message headers* 2. Message body 3. Description of incident (non-related, excessive postings, etc) IRC: 1. Whois information of the abuser 2. Unedited logfile/s (referenced to GMT) ----------------------------------------------------------------------- *To view the FULL message headers: 1. SingNet MyCommunicator: Click 'Preferences' - 'Read Message' - check 'Yes' for 'Show full headers' 2. Eudora (3.x, 4.x, 5.x): Press the 'BLAH' button 3. Eudora (before 3): Select 'Tools' - 'Options' - 'Fonts & Display' - 'Show all headers' 4. Netscape 4.xx: Open the message (double click), select 'View' - 'Headers', 'All' 5. Netscape 3: Select 'Options' - 'Show Headers' -All' 6. Lotus Notes 4.x: Please aks your System Administrator to retrieve the message headers 7. YahooMail: Log into your YahooMail account, select 'Options/Preferences scroll down and click 'Show All Headers' - Click 'Save Preferences' 8. HotMail: Log into your HotMail account, select 'Preferences' scroll down to 'Other Hotmail Options' and select 'Message Headers'. Choose 'Advanced' and then click 'OK' 9. MS Outlook 98/2000/XP: Open the message (double click), Select 'View' then 'Options' 10. MS Outlook Express: In your inbox, highlight the message (click once), then CTRL-F3 NB. For web mail & Microsoft email clients, you may need to copy & paste the information. ----------------------------------------------------------------------- IMPORTANT: - If you're reporting a Back Orifice (BO), hacking, or account misuse incident, it is *highly* recommended that you run an anti-virus/Trojan scan, *then*, change your password ASAP. - Every abuse-report to SingTel Magix is taken seriously. Reports making claims without evidence or reports sent with a false reply-to address will not be tolerated. ----------------------------------------------------------------------- TECHNICAL SUPPORT: Helpdesk: (Mon - Sun, 8am - 12am) 1800 7772900 or -----------------------------------------------------------------------