From abuse@hotmail.com Mon Mar 4 09:33:41 2002 Return-Path: Date: Mon, 4 Mar 2002 07:33:41 -0800 (PST) Message-Id: <200203041533.HAA28862@law-cs1.hotmail.com> From: MSN Hotmail Subject: Fwd: Important Message Concerning Your Account pibakme MIME-Version: 1.0 X-Originating-IP: [207.82.250.115] Content-Type: TEXT/PLAIN; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable X-MIME-Autoconverted: from 8bit to quoted-printable by mail.fullcompass.com id KAA26319 X-Status: N This is an auto-generated response designed to let you know that our syst= em received your support inquiry and a Support Representative will review= your question and respond to you soon. Please note that you will not rec= eive a reply if you respond directly to this message.=20 IF YOU ARE NOT A HOTMAIL CUSTOMER AND ARE REPORTING SPAM FROM HOTMAIL: Please note that we will need to see full message headers when you forwar= d the offending mail to Hotmail. Full message headers are required for us= to take any necessary action on the reported account. If you need help o= n how to view complete header information, please consult the Help associ= ated with your e-mail program.=20 IF YOU ARE A HOTMAIL CUSTOMER: While you are awaiting response from a Support Representative, here is so= me additional information about how to protect your account. We realize t= hat this e-mail message is lengthy, but please read the entire message be= low because the answer to your question may be included. Within this message is information on: I. Limiting Junk E-mail ("spam") II. Turning on the Junk Mail Filter III. Reporting Unwanted, Abusive, or Fraudulent E-mail We strictly enforce the MSN Hotmail Terms of Use (TOU), which forbids e-m= ail abuse. We ask for your support to help Hotmail prevent unwanted, abus= ive, or fraudulent e-mail. ************************* I. Limiting Junk E-mail ("spam") Hotmail employs the following methods to protect you from spam: - We limit the number of individual recipients for each e-mail message. - We don't allow numeric characters at the beginning of an e-mail addre= ss. Any Hotmail sign-in name beginning with a numeric character is a forg= ery. - We include "X-[Originating-IP]: [xxx.xxx.xxx.xxx]" in the header of e= ach e-mail message that Hotmail delivers. Any e-mail message without this= entry in its full header didn't come from Hotmail. - We block our relay hosts from those who send spam. - We take legal action against senders of unsolicited bulk e-mail who f= orge Hotmail addresses. List brokers and individuals who send spam use many tools and techniques = to gather e-mail addresses wherever they appear online. Here are some sug= gestions to help you reduce the amount of spam that you receive. Do: - Remove yourself from any unprotected member directory. - Open another e-mail account that you can use as an address for newsgr= oup and listserve publications or for posting on bulletin boards. - Use the "Block Sender" option in Hotmail to block the delivery of e-m= ail from a specific sender. - Use the Junk Mail Filter feature of Hotmail to filter spam into your = Junk Mail folder. Don't: - Use your primary account to post to an online service or any Internet= bulletin board. - Use your primary account to post in a Usenet newsgroup or mailing lis= t. - Spend time in chat rooms or an online service that displays your addr= ess of your primary account. - Include yourself in an unprotected member directory of an online serv= ice (the Hotmail Member Directory is protected because we do not display = member addresses). - Reply to unsolicited e-mail messages with a "remove" request because = this only validates to the sender that your address is current. ************************* II. Turning on the Junk Mail Filter The Junk Mail folder protects you from unsolicited e-mail messages (also = known as "spam"). Hotmail examines all incoming mail that you have not bl= ocked or filtered. If it determines that the message is junk mail, Hotmai= l directs the message to the Junk Mail folder. You can specify how long m= essages remain in this folder before they are automatically deleted. >>> To set the Junk Mail Filter 1. Click "Options" to the right of the "Address Book" tab. The "Options"= page appears. 2. Under "Mail Handling", click the "Junk Mail Filter" link. The "Junk M= ail Filter" page appears. 3. Select "Low", "High" or "Exclusive" to enable the filter. See below f= or descriptions of what happens with each filter level. 4. Click "OK" to save your settings or "Cancel" to return to the "Option= s" page. What is filtered at each level setting: - Off. When you have your Junk Mail Filter set to "Off", Hotmail accept= s all mail and sends nothing sent to the Junk Mail folder. Note that turn= ing off the Junk Mail Filter does not turn off your "Block Sender" list. - Low vs. High. The Junk Mail Filter looks at a number of different clu= es in e-mail and tries to determine whether the message you received is j= unk mail. Setting the filter to "High" results in a stricter interpretati= on of what mail is valid than setting it to "Low". A "High" filter can re= sult in more valid mail being filtered to the Junk Mail folder than you w= ant, and you may need to check the folder from time to time to ensure tha= t nothing you want has been defined as "junk". If you find valid mail in = your Junk Mail folder, select the message and click the "This is not Junk= " button. - Exclusive: An "Exclusive" filter means that messages reach your Inbox= only if they are from an address in your Address Book. This is the best = protection against junk mail. By setting your Junk Mail Filter to "Exclus= ive", you accept only e-mail from your friends. This is e-mail equivalent= of "don=92t talk to strangers".=20 Hotmail helps you to maintain your Address Book by offering to add e-mail= addresses to your Address Book when you send out e-mail. Note: If you want to accept mail from an address but don=92t want that ad= dress in your Address Book, you can add an address to your "Safe List" (Y= ou may want to use this for newsletters, for example). IMPORTANT: Remember to check your Junk Mail folder at regular intervals t= o ensure that the filter catches only the messages that you want to delet= e. For example, mailing list mail and mail forwarded from another e-mail = address may be filtered to the Junk Mail folder.=A0To ensure that these e= -mail messages go to your Inbox, create Hotmail filters or add the sender= 's address to the Safe List. >>> To add an address to your Safe List 1. Click "Options" to the right of the "Address Book" tab. The "Options"= page appears. 2. Under "Mail Handling", click the "Safe List" link. The "Safe List" pa= ge appears. 3. In the box at the left of the page, type the address. 4. Click the "Add >>" button to add the address. 5. Click "OK" to save your settings or "Cancel" to return to the "Option= s" page. >>> To change the status of a junk mail message If you receive a message in the Junk Mail folder that you do not consider= junk mail, do one of the following: - In the Junk Mail folder, select the check boxes next to the messages= that you do not consider junk mail and click the "This is not Junk" butt= on. The selected messages are moved to your Inbox, and messages from thes= e senders are not sent to the Junk Mail folder in the future. - In the Junk Mail folder, select the check boxes next to messages and = select a folder from the "Move to" drop-down list above the message list.= This method moves the selected messages to that folder, but does not gua= rantee that messages from that sender are not sent to the Junk Mail folde= r in the future. Follow the direction above to ensure future mails from = that sender arrive in your Inbox. Note: Mailing list mail and mail forwarded from another e-mail address ma= y be filtered to the Junk Mail folder.=A0To ensure that these e-mail mess= ages go to your Inbox, create Hotmail filters or add the senders of these= messages to your Safe List. =20 ************************* III. Reporting Unwanted, Abusive, or Fraudulent E-mail >>> To report spam by forwarding it with full headers If spam is sent from a Hotmail account: Using Hotmail: 1. Click "Options" to the right of the "Address Book" tab. The "Options"= page appears. 2. Under "Additional Options", click the "Mail Display Settings" link. T= he "Mail Display Settings" page appears. 3. Under "Message Headers", select "Full" and click "OK". 4. Forward the resulting mail to: abuse@Hotmail.com Using Outlook Express or Outlook: 1. On the unopened mail, place your cursor over the mail, right-click, a= nd click "Options". 2. Under "Internet headers", copy the contents of the full header. 3. Open the e-mail in question and forward a complete copy of the messag= e, including the full message header you copied at the beginning of your = message, to: abuse@hotmail.com Using MSN Explorer: 1. Open the message, and then click "More" in the upper right corner. 2. Click "Message Source". The message opens in a new window with all of= the header information visible. 3. Copy all the text and paste it into a new message. Send this message = to: abuse@msn.com If you're not a Hotmail member, consult the Help associated with your e-m= ail program to determine how to view complete header information. Then fo= rward the message with full headers to: abuse@hotmail.com If spam is sent from an account other than Hotmail: If the unsolicited junk e-mail or "spam" comes from a non-Hotmail account= , or does not reference a Hotmail account, you can send a complaint to th= e service provider that sent the mail.=20 In the full header, look at the last "Received" notation to locate the se= nding service provider. It looks something like: [service name].com Forward the offending pieces of e-mail to abuse at the service provider y= ou have identified: abuse@[servicename].com If the service does not maintain an abuse alias, forward your spam compla= int to: webmaster@[servicename].com =20 To log a complaint, add a polite message such as "Here's a copy of the sp= am I received."=20 To report abuse from a source other than e-mail, include the following in= formation: - The media involved (such as chat, ICQ, or Usenet). - The Hotmail account involved. - The content of the offensive or unsolicited message. - Any user information that you have. You can keep up to date with the fight against spam at: http://www.cauce.org/ Remember that MSN Hotmail also has comprehensive online help available--j= ust click "Help" in the upper right corner.