From abuse-bounce@corp.bellsouth.net Wed Aug 7 11:56:43 2002 Return-Path: From: abuse-bounce@corp.bellsouth.net Message-Id: <200208071656.g77Guhm11381@mail.corp.bellsouth.net> Subject: Re: Fwd: Fix Your credit Yourself ONLINE!! 1239 X-Loop: abuse-bounce@corp.bellsouth.net Precedence: bulk Date: Wed, 07 Aug 2002 12:56:43 EDT Dear Sir or Madam: This is an AUTO-REPLY to acknowledge that your mail to the Abuse Department of BellSouth Internet Services has been received and to give you some information on our abuse policies and procedures. Please DO NOT REPLY to this message, as it will only multiply the number of copies you receive. Unfortunately, although we take all complaints seriously, due to the volume of mail that we receive, we are not able to respond individually to each message sent to this address. Rest assured, however, we will respond to any matter that concerns eminent threats of bodily injury or damage to property. BellSouth Internet Services does not allow or condone any abuse of our Acceptable Use Policies, and we maintain a "zero tolerance" policy towards spam and network abuse of any kind. Because we take your complaints seriously, we investigate each case fully. Once the investigation is complete, action in accordance with our policies will be taken against the offending account. (Please understand that due to certain privacy concerns and legal restrictions, we cannot share with you the outcome of our investigation or the specific steps we take to address your concerns.) Spam Complaints If you are reporting spam, we require the full email header to investigate the complaint. We can only assist with spam that originates from BellSouth Internet Services. If you received spam that did not originate from BellSouth Internet Services, please send your report/complaint to the ISP where the spam originated. When we receive your complaint, we will investigate and take the appropriate action even though we may not send you a personal response - we believe that our response would only add to the amount of unwanted mail in your inbox. For more information regarding spam and unsolicited email, point your browser to the following location: http://spam.abuse.net/spam For information regarding how to obtain the full email header, see the site listed below: http://spamcop.net/fom-serve/cache/19.html Hacking Complaints: If you are reporting "hacking" or scans/probes that your firewall is detecting, we need the following information: date, time, time zone, a copy of the log indicating the IP address where the probe originated, and the type of probe/scan. Please note that our email reader does not accept attachments, so your log must be in the body of the email. Virus Complaints: Every effort will be made to notify our customers if we identify that they are transmitting a computer virus. If you have received a virus via email from a BellSouth Internet Services customer, we need the header information from that email to identify the customer (see Spam section above). If you have a virus, and it needs to be cleaned, you need to have commercial anti-virus software on your system with updated definitions. If you have a need for security software, please visit: http://www.bellsouthinternetsecurity.com/ Harassment Complaints: If you are reporting harassment, please take steps to protect yourself and your property by reporting the harassment to your local law enforcement agency. We will investigate your complaint as quickly as possible and, should the need arise; we will fully cooperate with local law enforcement. Newsgroup Complaints: If you are reporting newsgroup abuse, please be aware that our Acceptable Use Policies allow for up to 6 cross posts as long as the post is "on topic." Additionally, newsgroups are a public forum and we do not get involved with or attempt to mediate "flame wars," "name calling," or other similar disputes. Safety Online: Please visit the below listed site for valuable information regarding your safety while online: http://www.staysafeonline.info/ Thank you for taking the time to submit your report to the Abuse Team.