From Abuse@attbi.com Tue Jun 17 09:15:55 2003 Return-Path: Message-ID: <2122874.1055858624765.JavaMail.asadmin@carme> From: Abuse@attbi.com Reply-To: Do Not Reply to This Message Date: Tue, 17 Jun 2003 08:15:55 -0600 (MDT) Subject: RE: Automatic reply from the Comcast Internet Abuse Desk [MSG_ID: 1cf54f] {RPTR} MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit This is an automatic reply to the message you sent to the Comcast Abuse Desk. We make every effort to investigate all reports of abusive activity in a timely manner. The information that you have provided will be used to investigate the incident for violations of our Acceptable Usage Policy and Terms of Service Agreement, which you can view at: http://help.broadband.att.com/security Since the current volume of email prohibits a personal reply to each report, THIS MAY BE THE ONLY RESPONSE YOU WILL RECEIVE. When reporting spam, please follow these guidelines in order to expedite the investigation process: * Forward a copy of the complete spam keeping the subject line in tact. * Forward only one complaint per message. * Include full headers of the message. This is the most important rule for reporting spam. It is impossible to determine the true origin of an e-mail without full header information. Without this information, we can take no action.. * DO NOT send repeated complaints regarding the same spam message * DO NOT send the original spam message as an attachment. The Comcast Abuse Desk does not accept attachments. * DO NOT include trace routes, whois lookups, or ping results, as these do not contribute to the investigation and can lead to the message becoming unreadable. Please remember that we can only take action against Comcast subscribers. Complaints regarding customers of other ISPs should be referred to the abuse desk of the ISP in question. Information on how to determine the origin of spam can be found on our web site at: http://help.broadband.att.com/security General information regarding Internet Security and Abuse can be found on our web site at: http://help.broadband.att.com/security In the future, for more efficient complaint processing please use our web-form at: http://help.broadband.att.com/security The Comcast Internet Abuse & Security Department is responsible for processing complaints regarding violations of our Acceptable Usage Policy and Subscriber Agreement. We do not provide technical support services. For questions concerning your Comcast Internet Service, please contact our Customer Service Department by visiting https://help.broadband.att.com/chat.jsp -------------------------------- Comcast Internet Abuse & Security Department Abuse@attbi.com --------------------------------