From abuse@aplus.net Wed Apr  3 15:52:27 2002
Return-Path: <MAILER-DAEMON@mail1.abac.com>
From: <abuse@aplus.net>
Date: Wed, 03 Apr 2002 13:52:27 -0800
X-Autogenerated: Reply
Subject: Re: Fwd: Shape up for summer now

This is an automated reply. Please read the information below carefully so that we may best address
your complaint.


1) For NUKE or HACK reports, or IRC SPAM, please provide all logs including
   date, time, and timezone information clearly indicated.


2) All logs should be included in the body of the message and not as an
   attachment.


3) For email SPAM, please provide the complete headers of the message,
   as well as the full body of the message


4) For newsgroup SPAM, please provide the complete headers of the message,
   including the NNTP-Posting-Host and NNTP-Posting-Date headers.


5) If you use NUKENABBER, please provide the actual logfile and not the
   generated report.  If you use BLACKICE, please provide the proper entries
   from the "attack-list.csv" file in the body of your message. If you use
   Zone Alarm, be sure to include the proper entries from the file generated
   by the "Log alerts to text file" option (under the ALERT tab) in the body
   of your message. If you use AtGuard and/or Norton Internet Security 2000,
   make sure to include the proper entries from the auto-generated file
   (EVENT LOG in the SAVE AS tab).


6) Logs should not be sent in GIF, JPG, BMP, Word, Excel, or any other
   non-ASCII format. Only logs sent in plain text will be accepted.


7) Please include in your log only the proper entries that concern AplusNet
   users. Logs that contain many non-AplusNet users will be ignored.


NOTE: IN ALL OF THE ABOVE CASES, ANY REPORTS NOT CONTAINING THE PROPER
INFORMATION WILL BE DISCARDED!


8) Logs older than 15 days will not be processed.


9) For complaints regarding personal threats or harassment, either by email,
   Usenet, or IRC, please contact your local authorities. We offer cooperation
   promptly and fully whenever a warrant is issued.


10) If you are a AplusNet customer and your complaint is regarding someone
    at another ISP, please direct your complaint to the abuse department of
    the provider in question. We cannot do anything concerning these matters.





Thank you,
AplusNet Abuse Department
abuse@aplus.net