Sean Knight                                                                                                                      721 East Grand Blvd.

                                                                                                                                                                                                                   Ypsilanti, MI  48198

                                                                                                                                                                                                                 Phone:  734-961-0005

                                                                                                                                                                                                         Email:  swknight@tds.net

 

 

Professional Profile

 

Ř      Skilled professional with significant experience in managing technical professionals within a WAN/LAN environment

Ř      Outstanding problem research, troubleshooting, and resolution skills

Ř      Progressive record of advancement with increasing responsibility based on consistent performance

Ř      Experience in transitioning from a mainframe environment to a PC/GUI-based Windows environment

 

Expertise Includes:

 

·          Project Management/Consulting

·          Supervision/Management

·          Troubleshooting

·          Technical Training

·          Network Administration

·          Web Development

·          Quality Assurance

 

 

 

Technology Background

 

Cisco

Microsoft Windows NT, 2000, XP

3COM Dial-up and Routing Equipment

Microsoft Office Suite

Dreamweaver

High-speed Data Circuits

HTML

Microsoft Visio

UNIX

SQL

Lucent ATMs and Naviscore

 

 

Professional Experience

 

Supervisor/Senior Network Engineer I – MCI (formerly WorldCom), Southfield, Michigan         2000-2004

 

Key lead to a team of Network Engineers for the installation, maintenance, and operations of America Online’s dial-up Fixed Port Network (FPN), Dial Activation Network (DAN), and Shared Port Network (Gridnet).

·          Managed and monitored all projects for the team involving installation, configuration, and testing of all modem and routing equipment, including T1, T3 and optical carrier circuits.

·          First point of contact for escalation concerning all project, technical, and personnel issues.  This included on-call time periods outside of normal business hours.

·          Communicated with all levels inside and outside the company concerning progress and issues on a daily basis.

·          Assessed new opportunities for process improvement and implemented them.

·          Recruited, interviewed, and oversaw the training of all new Network Engineers.

·          Trained all Network Engineers to keep them apprised of procedural or technological changes

·          Reviewed performance of Network Engineers on a quarterly basis.

·          Developed and maintained the group’s Web page utilizing HTML and PERL coded forms.

·          Developed and implemented Standard Operating Procedures.

  

Network Engineer II – WorldCom, Ann Arbor, Michigan                                                                    1999-2000

                  

Assisted in the installation and deployment of the Fix Port Network (FPN) for America Online while reliably achieving monthly goals of up to 35,000 modems per month.

 

·          Configured FPN equipment, which included Cisco routers and 3COM chassis equipment.

·          Worked remotely with groups within and outside the company for the turn up of modems to achieve monthly goals involving phone and email conversations on a daily basis.

·          Troubleshooting of attendant equipment, high-speed circuits or individual DS0s using UNIX based commands and groups appropriate to resolution.

·          Detailed progress to upper management on site status and modem turn up online web form on a daily basis.

 

Network Operations Specialist II – WorldCom, Ann Arbor, Michigan                                                1997-1999

 

Proactively monitored and maintained worldwide dial up network within a 24x7 Network Operations Center.

·          Troubleshooting of outages by performing fault isolation.

·          Monitored and managed DS0/DS1 connections and 3COM, Cabletron, and IBM equipment.

·          Isolated and/or Fixed outages via remote network access.

·          Dispatched vendor engineers to remote locations to fix equipment.

·          Reported circuit outages to phone carriers.

·          Noted results of all work properly in an on-line trouble-ticketing system.

 

Contractor/CBT Trainer – Mōdis, Southfield, Michigan                                                                               1997

 

Trained Blue Cross/Blue Shield of Michigan employees on new PC/GUI based software utilizing computer-based training (CBT and instructor led modules).

·          Guided and monitored a new weekly two-day training session for the transition of a main frame to GUI-based Microsoft Windows environment.

·          Evaluated and updated training modules after the review of initial sessions per customer and management training needs.

·          Conducted on-the-job training outside of normal class time to employees who needed assistance.

·          Wrote an extensive, copyrighted training manual for Blue Cross/Blue Shield trainers.

 

Education & Training

 

Walsh College – Troy, Michigan                                  Northern Michigan University – Marquette, Michigan

Masters of Science in Management, in progress    Bachelors of Arts Degree   December 1996

Anticipated Graduation Date:  April 2006                  Concentration: Business Computer Information Systems

 

Training

Cisco Routing

     Lucent ATMs

 

Managing Technical Professionals

     Lucent Naviscore

 

 

Professional Memberships

 

American Management Association

 

Awards

 

WorldCom Star Performer Award