|
TeamMediaOnline |
The Truth About TeamMediaOnline.comRich provides his commentary, personal views, gripes and 'at-a-boys."Should I encounter a moment of clarity, I hope to have it recorded in these journals."Opening Entry 15 May 2001Having signed up for web hosting here over the weekend, my impatience caused me problems again! Before Networksolutions and internic finished doing their thing with my new domain name, katsherbs.com, I attempted to use FrontPage to start ftp'ing Kat's pages over the server using just the ip address. The short version of what happened is I 'corrupted' the directory. So whenever, I tried to view the pages in my browser a message appeared saying I did not have permission to view the stuff. Not too useful for publishing a web site, 'eh? So my first thought is "Great! I bought the low price leader. Now what is it going to take to get this thing fixed? Should I go find my dental pliers? As in . . . like pulling teeth. Right?" I brought up TeamMediaOnline's customer service web site, filed my problem - nobody works the weekend, so I waited 'patiently' for the crack of dawn Monday to see what happens. Today is Tuesday. I played hooky from my real day job so I could hang out with Dave and Jon on the customer service chat line and resolve my issues. And I must say . . . geez, this almost hurts to do this . . . I was very surprised to be . . . Absolutely Delighted with customer service at this place. You hear a lot of talk these days in the halls of corporate America about providing services that will delight the client. Most of it is just lip service. So naturally, when the e-mails starting being exchanged and both Dave and Jon were putting this tag line into their chats; "We believe in providing the best customer service on the net" I was, lets say, skeptical. What I found were folks who are straight forward, knowledgeable, personable and worked my problem without delay. Jon went out of his way to provide documentation and escalated the problem when the documentation wasn't the answer. Dave, the senior tech who provided the fixes, took the time to actually read and act upon my (the customer's) input about the problem. Whether listening to me makes the fix longer or shorter may be debatable. But it just makes us customers feel all warm and fuzzy, doesn't it? So, in conclusion, my web site is up and running today - still needs tons of work on my part - but up and running thanks to Jon, Dave and everyone else at TeamMediaOnline who did more, who went out of their way, who lived up to what they are advertising - and provided the best service. Congratulations upon winning Rich's . . . first to be awarded on this site . . . 'at-a-boy award. 'at-a-boy TeamMediaOnline Keep up the good work! 26 May 2001Rich wonders why bCentral hasn't linked to his reviews. Will being linked effect Rich's dedication to journalistic truth? Only time will tell! |